Domain Registration Terms & Conditions
Customer Service Level Agreement
If you have any queries or would like to report an issue, please contact us using an email provided on the contact page. We will to respond to all points of contact within 5 working days of receipt and aim to resolve any issues you have within the same working day.
Abuse Emails
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails), please contact us using an email provided on the contact page with as much detail about the abuse. We will investigate your complaint immediately.
Complaints and Escalation Process
If you wish to make a complaint about a service you have received from us, please email us using the details provided on the contact page, including as much detail about the issue you have. We will acknowledge your complaint within 3 working days and aim to resolve all complaints within 28 days.
If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: https://www.nominet.uk/complaints/
Key Terms of the Contract
T&C’s for registrants including Nominets domain name registration T&C’s: https://www.nominet.uk/domain-registration-tandc
Domain Renewal & Expiry
One expiry notice will be sent 30 days prior to your domain name expiring. It is the registrants responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 7 days before your domain expires. If you wish to renew the domain you must contact us at any time prior to your domain name expiring (domain names are not renewed automatically).
If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. After 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. After 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet.
You may terminate our commercial contract agreement at any time and no notice is required. If you no longer wish to carry on with your agreement, please email us to cancel. We do not charge for transferring a domain(s) away to another registrar’s tag and you can transfer at any time with no notice. The customer acknowledges that, termination of the agreement for any reason will result in us ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
Support and Help
Customer Support
Please see our contact page.
Technical Team
Please see our contact page.
Domain Information
A domain name registry is a database of all domain names and the associated registrant information in the top level domains of the Domain Name System (DNS) of the Internet that allow third party entities to request admin control of a domain name.
Most registries operate on the top-level and second-level of the DNS.
A registry operator, sometimes called a network information center (NIC) maintains all administrative data of the domain and generates a zone file which contains the addresses of the nameservers for each domain. Each registry is an organization that manages the registration of domain names within the domains for which it is responsible, controls the policies of domain name allocation, and technically operates its domain. It may also fulfill the function of a domain name registrar, or may delegate that function to other entities.[1]
Domain names are managed under a hierarchy headed by the Internet Assigned Numbers Authority (IANA), which manages the top of the DNS tree by administrating the data in the root nameservers.
IANA also operates the int registry for intergovernmental organizations, the arpa zone for protocol administration purposes, and other critical zones such as root-servers.net.
IANA delegates all other domain name authority to other domain name registries.
Country code top-level domains (ccTLD) are delegated by IANA to national registries such as DENIC in Germany and Nominet in the United Kingdom.